The Price of Low Unemployment…

… is worse service. It figures, doesn’t it? One of the things that firms must do to boost output is to hire people with lower qualifications than previous hires. That’s good for dumber and less-educated workers. But it’s frustrating for consumers who encounter them in stores and over the phone. The solution, from my perspective as a consumer, is to shop where automation reigns. My Amazon membership of 21 years becomes daily more valuable to me.

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